Frequently Asked Questions (FAQ)

How do I submit an order?

Ordering is simple. First, find the product you are looking for by browsing by a genus or category, or by searching for your items in the search bar.  Click on the product you are interested in for more information or to add it to your cart.

Add items to your cart by selecting the purchase option (packet size/price) and the quantity you wish to order, then clicking the “Add to cart” button.

Once you have found and added all the items you want in your cart, you can go to the checkout page by clicking the red shopping card and selecting “Checkout”.

During checkout, you can create an account with us to save and access information like past orders and shipping information, or just check out as a guest. If you already have an account, you can easily login.

We accept PayPal or Credit Card payments through the website.

For Chinese customers, and other customers who do not use the Latin alphabet in their postal service, please fill in the “Shipping address in native language (optional)” with your shipping address written in your native alphabet. This will give your package a better chance of reaching you in China.

How do I pay with a credit card?

To pay with credit card is to press the “Submit Order” button. Make sure your information and shipping selection are correct (going back to the checkout screen after proceeding may cause issues with your order), then click “Proceed to Payment”. You will be taken to a PayPal screen – on the PayPal screen there is a gray button that reads “Pay with debit or credit card”. Enter and submit your information and you are good to go!

How long will it take to receive my order once I have checked out?

All our seeds are selected and packed by hand and we do our best to fill orders as quickly as we can, however the actual time it takes to received your order may vary based on the time of year.

Our busiest season is typically from January to April and due to the increased demand, it may take up to 2 months for your order to be processed. You can check the status of your order on your account page for updates, or contact us if you have any questions.

How long does it take for First Class Mail to reach Asian countries?

Express mail is tracked all the way to its destination and is the safest option when shipping to China. 

First class mail can take anywhere from 6-8 and sometimes 10 weeks to arrive in Asian countries. Once the package has left the US it is no longer tracked by the USPS.

What cacti seeds are good for beginners?

Some of the easiest cactus plants to grow are: Notocactus (Parodia)TrichocereusNeoporteriaOpuntiaEchinopsis, and Rebutia. These plants germinate well, grow fast, do not rot very easily and, best of all, have amazing flowers!

What if I want more packets than what you allow on the website?

We only allow one packet per catalog number of certain genera (plural of genus) so that more collectors have a chance to get at least one packet. We don’t want one person to buy all the inventory of the rare Conophytum achabense; that just doesn’t seem fair to us. We want to spread the love!

What size are the plants?

Most plants are suitable for a 3 to 4-inch pot. The vast majority of plants offered are grown from seed. Some miniature species, like TurbinicarpusConophytum, etc., stay small and are suitable for even a 2 to 2 ½ inch pot.

Why are Latin names used for the plants?

Using Latin plant names is a more specific and accurate way to identify plants. Common names can cause confusion because many different plants can have the same common name. For example, “Barrel Cactus” can refer to EchinocactusFerocactus, or even Thelocactus; likewise, “Fish Hook Cactus”, can refer to AncistrocactusMammillaria or Sclerocactus.

So, we stick to the scientific names so we can be more specific and our customers can get exactly what they want.

Shipping Costs

United States

  • First class ($3.50), Free shipping with purchase over $100.00
  • Priority ($9.00), Free shipping with purchase over $200.00
  • Express mail ($27.00)

Canada

  • First class ($11.00), Free shipping with purchase over $130.00
  • Priority ($30.00), Free shipping with purchase over $300.00
  • Express mail ($50.00) Free shipping with the purchase over $500

International

  • First class ($14.00), Free shipping with purchase over $150
  • Priority ($33.00) Free shipping with purchase over $350.00
  • Express mail ($60.00) Free shipping with the purchase over $500

Brazil, Chile, Argentina, Malta, Uruguay

  • Priority ($30.00, and $55.00 with purchase over $300.00)

Germany, Australia, New Zealand (Declared price shown on label)

  • First class ($14.00), Free shipping with purchase of $300
  • Priority ($33.00) Free shipping with purchase over $350.00
  • Express mail ($60.00) Free shipping with the purchase over $500

Japan

  • First class ONLY ($14.00) (no Priority or Express mail) Free shipping with purchase over $150
  • Sorry, no Phytosanitary Certificates at this time

North Korea, Pakistan, Iran

  • We don’t ship to these countries directly, but you can technically order through a family member in a different country. Please contact us through our contact page for your special instructions.

Can we come to the nursery and shop for plants?

Sorry, customers cannot come to Mesa Garden to shop for and select plants. Our facilities are not currently designed for on-site customers.

If you would like to tour our greenhouses, you must make an appointment well in advance of your intended visit. Setting appointments weeks in advance helps us to better meet your expectations for a tour and the expectations of other customers waiting for their orders to be filled.